Question 1

How do I place an order?

Accepted Answer

Browse through our menu list for WOG boxes, boards, tables and cones to see what you would like and when ready, add it to your cart, follow the very simple ordering steps and we’ll take care of the rest!

Question 2

How many days in advance do I need to place my order?

Accepted Answer

WOG Graze Boxes or Graze Cones requires 48 hours notice 
WOG Graze Boards require 3 - 7 days notice.
WOG Graze Tables require 7 - 14 days notice.

Question 3

When should I pick up my after ordering?

Accepted Answer

WOG boxes, boards, and cones will be ready for pick up on the provided date and time as per the client's order. 
To ensure you do not miss your pick up window, please be at the townhouse studio within 15 minutes of the provided pick up time.  
If you are running late, ensure that we have been informed.    
Orders that miss their pick up window and did not inform us of being late will need to arrange a different pick up time with the WOG team.

Question 4

Does WOG accommodate rush orders?

Accepted Answer

We are here to please our clients, if you require a rush order, please call us at 778-995-7390, and we will do our very best to accommodate you. 
Rush orders have a premium of $35.  If delivery is required please allot a minimum of 2 hours for your rush order.

Question 5

What if I am outside of Lower Mainland area?

Accepted Answer

If you reside outside of B.C and are placing an order for an individual within the lower mainland area, be sure to fill out all their necessary information as per the website requirements, as well as yours.  
 
Name
Phone number
Address - include apartment number and buzzer number.  
Email
 
The WOG delivery team is not responsible for any missed deliveries by the recipient due to not being informed of the delivery or because they were not at home.  We will provide a curbside delivery with photo evidence.  
If an initial delivery was missed and you would like us to ensure that the recipient receives their delivery in person, then there is an additional premium fee of $20 for the second delivery.

24 hour notice for all Word of Graze box orders. Delivery available 7 days a week, please check our hours of operations for availability.

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